Shipping and Payment

Shipping and Payment

1. Delivery Countries

The Pokelorca.cz online store currently delivers orders to:

  • the Czech Republic,
  • the Slovak Republic.

Available shipping methods are displayed in the shopping cart and during order completion based on the selected country, address, dimensions, and weight of the package.

2. Shipping Costs

Shipping costs depend on the chosen delivery method, destination country, and order parameters.

The exact shipping cost is always displayed in the shopping cart and during order completion before the order is definitively submitted.

Thus, before completing the purchase, the customer always sees the price of the goods, the shipping cost, and the total order amount.

If free shipping is offered for a specific order, this option and its conditions are displayed in the online store or during order completion.

3. Dispatch and Delivery Time

For items marked as “In Stock”, we typically dispatch the order within 1–2 business days of payment receipt.

The subsequent shipping time depends on the chosen carrier and the destination country.

Estimated delivery times after dispatch are:

  • Czech Republic: typically 1–3 business days,
  • Slovak Republic: typically 2–4 business days.

The stated times are estimates. In exceptional cases, there may be delays on the part of the carrier or during periods of increased parcel volume.

If a different dispatch time or availability is stated for a specific product, the information provided for that product takes precedence.

4. Pre-orders

Products marked as “Pre-order” are not ready for immediate dispatch at the time of order.

The estimated release or stocking date is indicated on the specific product page.

Release dates are set by manufacturers or distributors and may be subject to change.

Once we receive the pre-ordered goods and they are ready for dispatch, we will prepare the order for shipment.

If an order contains both in-stock items and pre-ordered items, the entire order may be shipped only after all ordered items have been stocked, unless otherwise agreed with the buyer.

If a pre-ordered product cannot be delivered, for example, due to insufficient allocation from the supplier, we will inform the customer of this fact and refund the amount paid for the undelivered goods.

5. Payment

Currently available payment methods are shown to the customer during order completion.

Depending on current availability, these may include, in particular:

  • credit/debit card,
  • Apple Pay,
  • Google Pay,
  • Shop Pay,
  • bank transfer,
  • other payment methods available through the online store.

Any applicable fees and the total order price are shown to the customer before the order is definitively submitted.

6. Bank Transfer Payment

If payment by bank transfer is available during order completion, the customer will receive the necessary payment details.

The order will be processed after payment is credited, unless otherwise stated.

7. Order Confirmation and Dispatch

Upon successful order creation, the customer will receive a confirmation to the email address provided in the order.

After the parcel is handed over to the carrier, the customer may receive an email with dispatch information and possibly tracking details if tracking is available for the chosen shipping method.

8. Damaged Parcel

Upon receipt, we recommend checking the condition of the parcel.

If the parcel is visibly damaged, we recommend documenting the damage and, if possible, reporting it to the carrier.

If you discover damage to the goods after receiving the parcel, please contact us as soon as possible at:

info@pokelorca.cz

Please provide the order number and, if possible, attach photos of the damaged goods and the parcel packaging.

This does not limit the buyer's statutory rights regarding defective performance.

9. Uncollected Parcels

If the customer fails to collect a properly dispatched parcel without prior agreement, and the parcel is returned to the seller, the seller may, in cases permitted by law, claim reimbursement for reasonably incurred costs associated with the transport and return of the parcel.

Failure to collect a parcel does not, in itself, constitute proper withdrawal from the purchase contract.

10. Contact

For questions regarding shipping, payment, or order status, please contact us at:

info@pokelorca.cz